Quality Policy
At Orion we recognize that quality is everyone’s responsibility. We strive to deliver personalized service to every customer and to exceed every customer’s expectations. We are committed to continuous improvement in every aspect of our business and throughout all levels of our organization.
We treat everyone as a customer! Our customers, coworkers and vendors will receive the same consistently high levels of respect and personal service.
Personal service sets us apart! Our commitment to providing this service and our desire to exceed customer’s expectations sets us apart from our competition.
We are committed to continuous improvement in every aspect of our business. We believe that high quality equals better products at lower cost. Our processes are continuously changing to create a more efficient and productive environment.
Quality is everyone’s responsibility! Every employee owns our quality system. By making quality each employee’s responsibility, we create the open environment necessary for continuous improvement.
Quality Objectives
- By implementing the quality management system (QMS) Orion will strive to meet the following criteria:
- Maintain on-time delivery to all customers at 100%
- Maintain customer rejections at a target of zero
- Maintain internal rejections for all production processes at a target of zero
- React to customer complaints within 24 hours of receiving the complaint
- Management meets monthly to review and report on the status of the QMS
Supplier Quality
Our suppliers are required to meet the same stringent standards that we hold ourselves to. Suppliers are required to review and conform to the Quality Requirements and Terms and Conditions in these linked documents.
